Cr1 Responsible Gaming — Play Healthy, Play Safe
Cr1 believes online gambling should be an enjoyable form of entertainment, not a burden. We are committed to helping users in Malaysia stay in control of their playing habits and providing the tools and information needed to make informed decisions.
Cr1's Commitment to Responsible Gaming
At cr1, user safety and wellbeing are non-negotiable priorities. We understand that while the majority of users play for fun in a controlled manner, some individuals may find it difficult to manage their gambling habits. That is why cr1 has put in place a range of resources and features to help all users play responsibly.
The cr1 platform is built to ensure users always have access to the information and control tools they need. We do not encourage excessive play and do not display ads targeting at-risk individuals. Our approach to responsible gaming is ongoing and comprehensive — not simply a matter of meeting legal requirements.
Identifying Risky Behaviour
The first step to playing responsibly is recognising the warning signs early. Reflect honestly on the following questions. If you answer "yes" to several of them, it may be time to take steps to regain control:
- You are gambling with money that should be going towards essentials such as food, rent, or bills.
- You are borrowing money or selling personal belongings to fund your gambling.
- You find yourself chasing losses by continuing to bet even when you know it's not a wise decision.
- You feel anxious, restless, or irritable when you are unable to play.
- You are hiding your gambling activity from family or friends.
- Interest in hobbies, work, or social relationships has declined due to time spent gambling.
Recognising a problem early is a sign of strength, not weakness. cr1 encourages users to be honest with themselves and take action promptly before things get worse.
How to Set Effective Time and Budget Limits
Setting clear limits before you play is a best practice we encourage for all cr1 users. Here's a practical guide to help you play with greater control:
Decide on the maximum amount in MYR you are willing to lose before starting a gaming session. Treat this amount as an entertainment expense — just like buying a movie ticket. Once the limit is reached, stop without exception.
Set a clear time limit for each playing session — for example, no more than one or two hours. Use your phone's timer as a reminder. Stop when the time is up, even if you are winning, as things can change quickly.
Make sure there are days each week when you do not access the platform at all. This helps maintain balance and ensures gambling does not become an uncontrolled habit.
Keep a simple record of how much you deposit, how much you withdraw, and how much time you spend. This gives you a clear, objective picture of your playing habits over time.
Self-Control Features on the cr1 Platform
Cr1 provides several self-control features that users can activate at any time through their account or by contacting the support team. These features are designed to help you stay in control without having to close your account entirely:
You can set daily, weekly, or monthly deposit limits in MYR for your account. Once set, limits take effect immediately. Increasing a limit requires a waiting period to allow sufficient time for reflection.
The temporary break option lets you block access to your cr1 account for a set period — such as 24 hours, one week, or one month. During this time, you will not be able to log in or place any bets.
If you feel your situation is more serious, you can apply for a long-term self-exclusion. This blocks access to your account for an extended period, and cr1 will not send any promotional communications during that time.
To activate any of the self-control features above, please contact the cr1 support team at [email protected]. Requests will be processed within 24 hours, and cr1 will respect your decision fully without unnecessary questions.
Minor Protection
Cr1 takes the protection of minors seriously. This platform is exclusively for individuals aged 18 and above. We conduct age verification during registration and reserve the right to request additional verification documents at any time.
For parents and guardians concerned about their children's access to online gambling sites, we recommend the following steps:
- Install parental control software on devices used by children in your home.
- Make sure passwords for all online accounts, including your cr1 account, are kept secure and out of reach of children.
- Educate your children about the risks of online gambling and the importance of making responsible financial decisions.
- Do not leave devices with a logged-in gambling account unattended in areas accessible to children.
Life Balance and Seeking Professional Help
Gambling should be a small part of a balanced life, not the centre of it. cr1 encourages all users to maintain an active and meaningful life outside the platform — spend time with family, enjoy hobbies, look after your physical and mental health, and keep positive social connections.
If you or someone you know feels that gambling has become a problem affecting quality of life, do not hesitate to seek professional help. Asking for help is a sign of maturity and courage, not weakness.
- Talian Kasih — Malaysia's national family counselling helpline: 15999 (available 24 hours)
- Government Psychiatric Hospitals and Clinics — Counselling and addiction treatment services are available at government hospitals throughout Malaysia.
- Rehabilitation Centre — For cases involving addiction, the Department of Social Welfare Malaysia provides referral and support services.
- cr1 Support Team — Contact us at [email protected] for guidance on self-control features and account exclusion.
Have a Question or Need Help?
The cr1 team is here to help with any queries relating to account controls, deposit limits, or self-exclusion. You can also check our FAQ for further guidance on how to play responsibly.